★ Senior Marketeer Customer Loyalty & Experience at KPN
Marketing and Advertising | Utrecht Area, Netherlands, NL
I am a passionate and experienced marketer with a strong customer focus.
I am experienced with brand, online, customer experience and service marketing.
I am curious, creative and energetic.
I like to create things. Disrupt things. Simplify things.
I like speaking in public and facilitating workshops to inspire people on subjects like storytelling, ‘why?’, social and customer experience marketing.
I like technology, photography, gadgets, online, social, apps, design…
Okay, I am a bit of a nerd as well. And I like it.
I believe in the power of strong brands. An excellent execution of brand values (your ‘why?’) throughout the entire customer journey is one the essentials of successful organizations.
I believe strong leadership is about guiding people with this ‘why?’. There is a difference between managing things and leading people. Both are needed, but I believe it starts with a clear and inspiring direction.
I believe the next step is to continuously adapt this execution to your customers. Stick to your ‘why?’ but evolve your customer experience with all new possibilities available. Get closer, get social, get an experience, get online, get mobile, get it?